Ethnography plus Big Data, NOT vs. Big Data
EPIC 2013 was held in London this past September 15 – 18, and as has been the case for the previous eight gatherings, it was a combination of seeing old friends, meeting new people, inspirational...
View ArticleLetting go of ownership in a world of connected data
Big data can be a hard to grasp concept, but in order to make it more tangible many people refer to the three Vs: volume, variety and velocity. Indeed, this does help us to grasp the vastness of big...
View ArticleKen Anderson cites Claro as one of the few consultancies that is able to make...
I’m very pleased to share Ken’s article from today’s edition of Ethnography Matters. His article, entitled “A Shift in the Business Environment That Ethnographers Can’t Ignore” discusses the rise in...
View ArticleClaro’s 2014: a review
2014 was a really big year for Claro. We grew significantly in size, capabilities and the scope of the engagements we delivered to our clients – new and familiar. Obviously, we measure our success as a...
View ArticleHealthcare customer experience – your next great (and required) differentiator
Patients are no longer patients; they have become customers; and customers conceive of ‘healthcare’ more holistically today than patients ever imagined they could. It’s not simply diagnostics,...
View ArticleWhat if Bitcoin produced energy instead of consuming it?
I recently spoke with François Sonnet, co-founder of ElectriCChain, who advises companies in the solar industry on integrating blockchain technologies. His efforts inspired me to share some thoughts on...
View ArticleEthnography plus Big Data, NOT vs. Big Data
EPIC 2013 was held in London this past September 15 – 18, and as has been the case for the previous eight gatherings, it was a combination of seeing old friends, meeting new people, inspirational...
View ArticleLetting go of ownership in a world of connected data
Big data can be a hard to grasp concept, but in order to make it more tangible many people refer to the three Vs: volume, variety and velocity. Indeed, this does help us to grasp the vastness of big...
View ArticleKen Anderson cites Claro as one of the few consultancies that is able to make...
I’m very pleased to share Ken’s article from today’s edition of Ethnography Matters. His article, entitled “A Shift in the Business Environment That Ethnographers Can’t Ignore” discusses the rise in...
View ArticleClaro’s 2014: a review
2014 was a really big year for Claro. We grew significantly in size, capabilities and the scope of the engagements we delivered to our clients – new and familiar. Obviously, we measure our success as a...
View ArticleHealthcare customer experience – your next great (and required) differentiator
Patients are no longer patients; they have become customers; and customers conceive of ‘healthcare’ more holistically today than patients ever imagined they could. It’s not simply diagnostics,...
View ArticleWhat if Bitcoin produced energy instead of consuming it?
I recently spoke with François Sonnet, co-founder of ElectriCChain, who advises companies in the solar industry on integrating blockchain technologies. His efforts inspired me to share some thoughts on...
View ArticleDigital transformation to create a future-proof organisation
Search for “Age of Disruption” on Google and you’ll get over 74 million results. We live in an era of transformative change. New developments in technology are coming in at a speed never experienced...
View ArticleDigital Transformation: Putting People at the Heart of your Business Outcomes
That title sounds embarrassingly obvious. So why is this not the strategic framing of every digital transformation project? We believe that the impact of your employees’ work — innovative new products,...
View ArticleDigital transformation to elevate partnerships
In our last article in this series, we pointed out that the biggest hurdles to successful digital transformation are cultural, not technical. Go-to-market strategy, culture, and individual employees...
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